Frequently Asked Questions

Should I see a specialist?

Just as your primary care doctor may refer you to a specialist, your family veterinarian may determine that your dog or cat would benefit from the expertise of a veterinary specialist. Specialists, such as cardiologists and oncologists, can often diagnose specific conditions more rapidly and accurately. They can also provide a second opinion or confirm a previous diagnosis. They can prescribe or adjust treatment regimens to help achieve the best possible health outcome for your pet.

How is a specialist different from a primary care veterinarian?

As in human medicine, veterinary specialists have expertise in one specific area. In order to become specialists, they must undergo extensive training, including an internship and residency, develop a research project and have the findings published in medical journals. They must also complete  rigorous exams. Only then have they earned their credentials as board-certified specialists and will be referred to as Diplomates of either the American College of Veterinary Surgeons, the American College of Veterinary Internal Medicine, the American College of Veterinary Radiology, or the American College of Veterinary Emergency and Critical Care.

Do I need an appointment to see a specialist?

Yes, you need to make an appointment by calling 203-270-VETS (8387). Appointments can be made 7 days a week between 8:00 A.M. and 11:00 P.M.  In most cases, your family veterinarian will refer you to us if he or she feels that your pet needs specialized care.

How do I prepare for my visit?

To save time and increase efficiency, we encourage you to pre-register your pet.  Please make sure that your family veterinarian sends us your pet’s medical records in advance of the appointment so we’ll know the health history. For your first visit, please try to arrive a bit early to complete the necessary paperwork.

Must I make an appointment in an emergency?

No. But if possible you can call us in advance so we’ll be advised of your arrival. We’re open for emergency services 24-hours-a-day, even on major holidays.

Can I visit my pet in the hospital?

Visits can be arranged, but keep in mind that we do not want to disrupt treatment or keep you waiting, so please call ahead. You should set up a specific time with the doctor caring for your pet so you can speak with him or her directly during your visit. Although there are no set visiting hours, we do not allow visitation during the overnight hours of 9:00 P.M. to 8:00 A.M.  There are times when we will discourage visitation, as your reintroduction and departure can be confusing and add anxiety to your pet, which can slow healing and recovery. Pets in isolation are not allowed visitation unless their clinical state becomes critical.

Will my pet be left alone during an overnight hospital stay?

Your pet will never be left unattended. We are staffed 24/7/365. We have outstanding doctors and a dedicated nursing staff committed to providing the best possible around-the-clock care for your pet.

How will I be kept informed of my pet’s condition?

While your pet is with us, our experienced veterinarians and dedicated technicians will keep you informed every step of the way.  A doctor will contact you every morning, usually after 10:00 A.M., after she/he have checked on your pet.

How will my family veterinarian know about my pet’s visit to NVS?

We work in close cooperation with your family veterinarian to help ensure seamless care and your pet’s long-term health. To that end, we will promptly send a copy of your pet’s complete medical records, including all test results, treatments and medications administered at our facility.

Will I need to take my pet to another location for diagnostic testing?

No. Our in-house digital x-rays, ultrasounds, CT scans, and laboratory services help save valuable time and facilitate accurate diagnosis. By providing this many diagnostic services under one roof, in most cases we’re able to significantly reduce travel and stress for you and your pet.

What are my payment options?

Cash, checks, and all major credit cards are accepted. We offer CareCredit® to help pet owners cope financially with unexpected medical situations. You can apply through our office or online at prior to your arrival. If you apply online, please print and bring a copy of your confirmation with you along with two forms of identification. Additionally, we accept Scratchpay. There are three plans available (3, 12 and 24 months) and Scratchpay can finance from $200 up to $10,000. Approval rates vary and not all clients will be approved for all plan types. Get Scratchpay details online.

What if I can’t make my appointment?

If you’re not able to make your scheduled appointment, please call us as soon as possible so that we may give that time slot to another pet that needs our care. Our Client Service Representatives will assist you in re-scheduling your appointment.