Career Opportunities

Position Overview: The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• Day shift
• Weekend availability

Newtown Veterinary Specialists is looking for a second board-certified or board-eligible Criticalist to join our growing team of Specialists and Emergency Veterinarians

We are currently offering an extremely competitive compensation package including a sign-on bonus!

Newtown Veterinary Specialists (NVS) is a multidisciplinary small animal referral and emergency hospital located in Newtown, Connecticut. Our team of specialists includes surgery, internal medicine, cardiology, oncology, ophthalmology, dermatology, behavior, and emergency/critical care. Our Doctors encourage mentorship and  daily collaboration on cases matched with excellent patient care.  Our facility is housed in a 15,000 square foot building and offers a wide range of diagnostics.

At NVS, we foster a healthy working environment by offering flexible leave policies, support for mental health awareness, and a work culture where everyone pitches in. We are a progressive, team-oriented practice that values high-quality medicine, communication, and compassionate patient care.  We also help guide you on a path to grow professionally and set you up for success so you can be happy and healthy in body, mind, and spirit.

Ask us about our Experience Life Bonus! We have designed this program to make your life more rewarding; spa days, learning to dance, childcare, gym memberships, even a get away weekend! Ask us about this bonus and enrich your time outside of work!

We offer a great compensation package, including a competitive salary, health insurance, 401K, PTO, generous CE allowance, additional PTO for CE, and reimbursement for membership dues and license fees. If this sounds like a team you want to be a part of, please email your resume to Emily Lunsford at elunsford@petvetcarecenters.com or apply at https://www.petvetcareers.com/. #LI-EL1

Overview: The ER Liaison represents NVS in a professional, friendly, and positive manner, acting as the first point of contact and ensuring a welcoming environment for visitors and team members alike. Whether assisting in person or over the phone, the ER Liaison projects the values of NVS and provides critical day-to-day support to the front desk and treatment staff.

Key Responsibilities:

• Medical Records Coordination: Obtain Medical Records (MER) from referring veterinarians (rDVM) when needed.
• Treatment Planning: Create treatment plans and estimates following the direction of DVMs, including 1099 contractors. Utilization of Instinct software.
• Client Communication: Manage ER service callbacks, providing clients with regular updates on their pet’s status. Perform follow-up calls 24-48 hours post-discharge.
• Client Consultations: Review treatment plans with clients and address any concerns, including financial considerations, ensuring transparency and alignment.
• Financial Transactions: Collect deposits as required; utilize the CSR team as appropriate.
• Prescription Preparation: Prepare and label prescriptions prior to patient discharge.
• Laboratory Protocols: Work with the Lead Technician to facilitate diagnostic procedures, in-house lab work, and reference laboratory submissions.
• Discharge Protocols: Manage the ER discharge column on Cornerstone appointment scheduler. Review discharge instructions with clients, offering comprehensive homecare education.
• Euthanasia Support: Set up Room 8 as needed, assist with patient-family interactions, and communicate patient status with the CSR team. Provide support for aftercare preferences and handle charge-out processes collaboratively. Collaborate with Lead Technician to facilitate preparation for aftercare.
• Condolence Outreach: Send condolence cards to clients as needed.

Competencies:

• Interpersonal Skills: Demonstrates strong communication skills to positively influence and guide hospital staff, fostering teamwork and a unified approach. Ability to communicate with compassion and empathy during client interactions.
• Resourcefulness and Adaptability: Exhibits initiative, effectively adjusting to changes and efficiently completing tasks in a dynamic environment.
• Compliance: Understands and adheres to hospital compliance regulations, ensuring all actions meet established standards.
• Time Management: Skilled in prioritizing tasks, multitasking, and staying organized to meet urgent demands effectively.

The essential functions listed in this job description represent key duties within this position. However, management may assign additional responsibilities not specified here if they align logically with the role.

Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Essential Functions:

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Additional Functions: Assignment to the areas below may include the following additional job functions:

Emergency:

• Assists veterinarians with a variety of emergency procedures and critical care situations
• Cleans wounds and applies casts or bandages
• Give injections and takes blood samples
• May have to be on call in the intensive care unit

Competencies:

• Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
• Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
• Communication – uses effective and appropriate methods of interacting with others
• Team Orientation – works cooperatively with the team to address tasks and accomplish goals
• Dependability – demonstrates responsibility in completing all job tasks
• Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
• Energy and Productivity – completes tasks quickly and thoroughly without prompting
• Time Management – manages time and prioritizes work tasks effectively
• Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
• Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment

Qualifications:

• High school diploma or equivalent
• One or more years' experience in a veterinary environment successfully performing all of the duties of this position
• Vet Tech (VTNE) Certification preferred
• Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
• May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

• Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
• Ability to restrain animals, fill prescriptions, and monitor sedation procedures
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Essential Functions:

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Additional Functions: Assignment to the areas below may include the following additional job functions:

Emergency:

• Assists veterinarians with a variety of emergency procedures and critical care situations
• Cleans wounds and applies casts or bandages
• Give injections and takes blood samples
• May have to be on call in the intensive care unit

Competencies:

• Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
• Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
• Communication – uses effective and appropriate methods of interacting with others
• Team Orientation – works cooperatively with the team to address tasks and accomplish goals
• Dependability – demonstrates responsibility in completing all job tasks
• Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
• Energy and Productivity – completes tasks quickly and thoroughly without prompting
• Time Management – manages time and prioritizes work tasks effectively
• Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
• Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment

Qualifications:

• High school diploma or equivalent
• One or more years' experience in a veterinary environment successfully performing all of the duties of this position
• Vet Tech (VTNE) Certification preferred
• Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
• May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

• Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
• Ability to restrain animals, fill prescriptions, and monitor sedation procedures
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Overview: The Specialty Liaison represents NVS in a professional, friendly, and positive manner, acting as the first point of contact and ensuring a welcoming environment for visitors and team members alike. Whether assisting in person or over the phone, the Specialty Liaison projects the values of NVS and provides critical day-to-day support to the front desk and treatment staff.

Key Responsibilities:

• Medical Records Coordination: Obtain Medical Records (MER) from referring veterinarians (rDVM) when needed.
• Treatment Planning: Create treatment plans and estimates following the direction of DVMs. Utilization of Instinct software.
• Client Communication: Manage specialty service callbacks, providing clients with regular updates on their pet’s status. Perform follow up calls 24-48 hours post discharge.
• Client Consultations: Review treatment plans with clients and address any concerns, including financial considerations, ensuring transparency and alignment.
• Financial Transactions: Collect deposits as required; utilize CSR team as appropriate.
• Prescription Preparation: Prepare and label prescriptions prior to patient discharge.
• Laboratory Protocols: Work with Lead Technician to facilitate diagnostic procedures, in-house lab work and reference laboratory submissions.
• Discharge Protocols: Review discharge instructions with clients, offering comprehensive homecare education.
• Euthanasia Support: Set up Room 8 as needed, assist with patient-family interactions, and communicate patient status with the CSR team. Provide support for aftercare preferences and handle charge-out processes collaboratively. Collaborate with Lead Technician to facilitate preparation for aftercare.
• Condolence Outreach: Send condolence cards to clients as needed.

Competencies:

• Interpersonal Skills: Demonstrates strong communication skills to positively influence and guide hospital staff, fostering teamwork and a unified approach. Ability to communicate with compassion and empathy during client interactions.
• Resourcefulness and Adaptability: Exhibits initiative, effectively adjusting to changes and efficiently completing tasks in a dynamic environment.
• Compliance: Understands and adheres to hospital compliance regulations, ensuring all actions meet established standards.
• Time Management: Skilled in prioritizing tasks, multitasking, and staying organized to meet urgent demands effectively.

The essential functions listed in this job description represent key duties within this position. However, management may assign additional responsibilities not specified here if they align logically with the role.

Position Overview:
The Veterinary Assistant supports the Cardiology team in providing exceptional care to our patients with cardiovascular conditions while delivering exemplary service to our clients. This specialty service job role works under supervision of our Cardiologist and Veterinary Technicians, providing assistance to the team by completing the day-to-day duties outlined below.

Essential Position Functions:

• Contribute to clinical cleanliness of the hospital environment by following protocols in place to uphold hospital standards aligning a safe, secure, and sanitary environment.
• Communicating with clients to provide updates on the patient’s status as directed by the technician or veterinarian, and ensuring all owner questions are relayed accurately and appropriately.
• Assist the cardiology team in assessing cardiology patients by gathering basic information, obtaining patient history, preparing patients for exams, and assisting in cardiology-specific diagnostic procedures.
• Support patient care by recording vital signs, monitoring heart rates, and assisting in the preparation and administration of medications – as directed.
• Help prepare examination and procedure rooms, set up equipment for diagnostic imaging, such as echocardiograms and ECGs, and assist with positioning and restraining patients during procedures.
• Aid in the administration and documentation of cardiovascular medications, following protocols for specific cardiac drugs as directed by the cardiology technician or veterinarian.
• Observe patients for signs of cardiovascular distress or symptoms, promptly reporting changes to the technician or veterinarian.
• Support inventory management by completing weekly department stock list to maintain levels of cardiology-specific supplies and medications, ensuring in-stock availability for daily operations.

Core Role Requirements:

• Basic understanding of veterinary patient care and handling, especially for cardiology patients.
• Ability to assist with monitoring equipment, handle patients with care, and demonstrate proper restraint techniques.
• Capacity to work with animals experiencing stress or illness, especially those with cardiac conditions.
• Professional demeanor, flexibility, and teamwork in a specialty environment.
• Physical stamina to assist with patient care, including lifting, restraining, and standing for extended periods.
• Flexibility with scheduling, including availability for some weekends and holidays as needed.

Qualifications:

• High school diploma or GED.
• One or more years’ experience in veterinary environment performing duties of a veterinary assistant strongly preferred.
• Experience in veterinary cardiology or specialty field is a plus.
• May consider an equivalent combination of education, certification, training, and/or experience.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.   

Position Overview:
The Veterinary Technician supports the cardiology team in providing exceptional care to our patients with cardiovascular conditions while delivering exemplary service to our clients. This specialty service job role provides specialized veterinary care to patients by conducting and assisting with cardiology-specific diagnostic procedures, and monitoring patients during diagnostic and therapeutic procedures while facilitating daily oversight of the duties outlined below.

Essential Position Functions:

• Assess cardiology patients by conducting exams, reviewing medical history and diagnostic results, holter monitoring, completing cardiovascular-specific diagnostic imaging – such as echocardiograms and ECGs, and assisting with advanced cardiology diagnostics.
• Provide patient care, including obtaining vital signs, monitoring heart rates and rhythms, administering medications, preparing and assisting in cardiac procedures, and providing specialized nursing care for cardiology patients.
• Assist in cardiology procedures by preparing necessary instruments and supplies, positioning patients, operating specialized cardiovascular monitoring equipment, and providing restraint as needed.
• Ensure accurate administration and documentation of cardiovascular medications, with a focus on specific drugs used in managing cardiac conditions.
• Observe patients for signs of cardiovascular distress, arrhythmias, and other cardiac-related symptoms; report changes promptly to the veterinarian.
• Prepare, sanitize, and maintain all cardiology equipment and ensure proper storage and maintenance of supplies necessary for cardiology procedures.
• Maintain thorough and accurate patient medical records, documenting cardiovascular status, procedural details, medications administered, and any changes in the patient’s condition.
• Communicate effectively with pet owners about cardiac care plans, providing updates as directed by the cardiologist and addressing questions regarding cardiology treatments and follow-up care.
• Contribute to a safe, secure, and sanitary work environment by following all protocols for handling cardiovascular patients and equipment sterilization.
• Support inventory management specific to cardiology, ordering supplies and maintaining records of specialized cardiovascular medications and equipment.
• Engage in continued education on cardiology advancements and specialized care techniques for cardiac patients.

Core Role Requirements:

• Proficiency in cardiology-related diagnostics, including ECG monitoring, echocardiograms, and blood pressure measurement.
• Advanced knowledge and proficiency in anesthesia monitoring and managing sedated and potentially high-risk patients under supervision.
• Confidence and compassion in caring for all patients, displaying professionalism in high-stress situations.
• Comfortable with flexible scheduling, including some weekends and/or holidays, to meet the needs of the hospital.
• Physical ability to handle and restrain animals, perform lifting, and engage in activities requiring movement and strength.

Qualifications:

• High school diploma or GED.
• One to 3 years of experience working as a veterinary technician within cardiology specialty service strongly preferred.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or Licensed Veterinary Medical Technician (LVMT) preferred.
• Equivalent combination of education, certification, training, and experience in other specialty veterinary fields will be considered.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.